Darren Wayne Gleeson Darren Gleeson has a Bachelor of Business degree from Curtin University of
Technology and a Masters of Business Administration (MBA) from
Deakin University. He is a founder of the Success Tax Professionals franchising business. Tracy James Tracy James is a joint founder of the Success Tax Professionals
franchising business. Ms
James has a Diploma in Frontline Management, holds a number of
recognised awards in the field of Project Implementation and also has
formal tertiary qualifications in Middle Management. Her work
history includes 20 years experience in a variety of management
positions in national customer service organisations including large
call centres and government departments. She
brings to the company excellence in change management, learning and
development, staff training and business design and support
services. Ms James has extensive experience in quality assurance,
workload planning, project implementation and performance management. "Success
Tax Professionals is unique in that not only do we provide intensive
on-going levels of support and training throughout an accountant's
business career with us, but we also have a reviewable one-to one business and
technical development plan with each member. We then co-work together
to achieve the goals in the plan and move forward. The need to continue to learn, grow and improve never stops." Quote: Tracy James "It
is tremendously satisfying for us when we see accountants within our
network grow and make the changes necessary to achieve their career
path. We continue to present options to our members which can see them
advance faster than they anticipated, providing they are prepared
and able to take advantage of these opportunities. We never force any
opportunity, but we do 'recommend', and we do help members evaluate how
the opportunity might be accessible by them. Some business plans with target
dates of two years have been accomplished in the first 12 months or
less. Support and options are critical factors." Quote: Darren Gleeson
"Our members business needs vary. I have a strong focus on planning,
review and
improvement and in my company role I work with our practices to focus
on continuous improvement. It is not acceptable to purely acquire a
formal qualification
and be in practice. Nor is it realistic to believe that once Registered
Tax Agent status is achieved that this alone will result in a viable
practice. Modern service delivery requires accountants to add
value, be proactive and reinvent themselves as necessary to keep up
with change and the growing expectations of the consumer." Quote: Tracy James "We
are careful about who joins Success Tax Professionals as this is a long
term work arrangement between ourselves as the Franchisor and the
Franchisee. We make sure that applicants understand the criteria and
commitment involved. Our Franchise is designed for accountants or other
suitably
qualified applicants who share our direction and want to contribute to
the brand and build a true accounting practice - not purely seasonal
and not home based, although initially these are available options for
up to two years when managing or developing a small client base or
phasing in." Quote: Darren Gleeson

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Management
CENTRAL MANAGEMENT
Franchise Founders
(CEO, Strategic Manager)
His
public practice experience spanning some 12 years includes nine years
in his own accounting practice. His direct involvement in public
practice has included operating practices solo and later, in
conjunction with business partners. He has also had substantial
involvement in strategic business related to the tax and accounting
industry both within and outside of Australia.
Mr
Gleeson brings to the management team extensive experience in franchising,
capital raisings, due diligence and company secretarial
matters. Mr
Gleeson is actively involved in the research, development and delivery
of technical and business oriented training for the franchise network. He also plays an integral role in mentoring, technical support and practice acquisitions.

(Franchisee Development Manager)
Within
Success Tax Professionals she is responsible for the recruitment of
franchisees and their assimilation into the Success Tax Professionals network, and following
this their on-going development and support needs. Her role also
focuses on improving the company’s training systems and learning
programmes, and the coordination of company projects relating to
quality, marketing and business growth.


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