Develop a knowledge base – work less, grow more

Many small business owners spend their days answering the same questions and fixing the same problems. The result? No time left for strategy or growth.

A knowledge base changes that. It’s a simple system that documents how your business runs — every key process, checklist, and standard procedure — so your team can work independently and consistently.

Here’s why it works 

• Reduces owner dependency: Staff can find answers without interrupting you.
• Standardises processes: Tasks are done the same way every time.
• Speeds up training: New hires learn faster with documented procedures.
• Improves customer experience: Everyone follows the same service standards.
• Enables scalability: Systems make it easy to grow or open new locations.

Start small, document one process each week. Over time, you’ll have a complete playbook that frees you from daily firefighting and helps your business run smoothly without you.

Strategy 367 – Develop a Knowledge Base. From the Success Tax Professionals Business Advisory Series