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Employee Agreements

All employees should sign an employment agreement

A written employment agreement is used to outline the wages and conditions for employees and will include information such as employer and employee details, ...
Referral Network

How to Build a Referral Network

Word-of-mouth referrals are the number one method professional services firms get leads and gain new business. As 82% of business owners use referrals from ...
shop front tax practice

Shop-Front Ground Level ‘Vs’ First-Floor Accounting Practices

We often get asked as to what is the percentage of walk-ins for shop fronts compared to say first floor or upper-level offices when ...
Google posts

Competitive Advantage for Accountants that use Google’s New Posts Feature

If you own a small accounting practice, you would know that a Google Maps listing is essential for your business to be found online. ...
client satisfaction

Five Factors Affecting Client Retention

The five factors affecting client retention are client satisfaction, client delight, client switching costs, client relationships, and client service standards. Client satisfaction - Unsatisfied ...
the trouble with debt

The Trouble With Debt

The three ways accountants can get in trouble with debt financing their practice are: Using short term debt to make long term investments. Doing ...
new services

Introducing New Services to Existing Clients

This strategy is about creating new services that you can provide to your existing client base.  It is similar to the low hanging fruit ...
low hanging fruit

Selling Existing Services to Existing Clients

For a practice wanting to achieve organic growth this strategy is best described as ‘low hanging fruit’. It is simply about ensuring that every ...
good office

The Effect of a Good Office on Productivity

Productivity studies show that the most significant factor in determining an employee’s ability to focus is their physical environment. A well-designed office can increase ...
KPI

Accounting Practices KPI’s

An accounting practice’s key performance indicators (KPIs) are the set of quantifiable measures that are used to gauge or compare performance in terms of ...
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