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unhappy

Unhappy with Your Tax Refund?

Taxpayers are often unhappy with the size of their tax refund, believing it should be bigger. Sometimes the taxpayers are right and they are ...
Referral Network

How to Build a Referral Network

Word-of-mouth referrals are the number one method professional services firms get leads and gain new business. As 82% of business owners use referrals from ...
referal accountants

How Business Owners Search for Accounting Services

Australia has 2.2 million businesses with the average business owner being over 50 years old, and 84% over 35. The over 35 business owners ...
shop front tax practice

Shop-Front Ground Level ‘Vs’ First-Floor Accounting Practices

We often get asked as to what is the percentage of walk-ins for shop fronts compared to say first floor or upper-level offices when ...
client retention

Client retention

Client retention is really any activity that a practice undertakes in order to reduce client losses. Client retention is about exceeding the client’s expectations so ...
the trouble with debt

The Trouble With Debt

The three ways accountants can get in trouble with debt financing their practice are: Using short term debt to make long term investments. Doing ...
new services

Introducing New Services to Existing Clients

This strategy is about creating new services that you can provide to your existing client base.  It is similar to the low hanging fruit ...
good office

The Effect of a Good Office on Productivity

Productivity studies show that the most significant factor in determining an employee’s ability to focus is their physical environment. A well-designed office can increase ...
strategic pricing

Strategic pricing

Pricing is the process whereby a business sets the price at which it will sell its products and services. In setting prices, the business ...
KPI

Accounting Practices KPI’s

An accounting practice’s key performance indicators (KPIs) are the set of quantifiable measures that are used to gauge or compare performance in terms of ...
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