Posts by Success Tax Professionals
Client satisfaction
Client satisfaction is defined as ‘the number of clients, or percentage of total clients, whose reported experience exceeds specified satisfaction goals.
Read MoreMaximising client retention
To maximise client retention, you should do five things.
Read MoreFive Factors Affecting Client Retention
The five factors affecting client retention are client satisfaction, client delight, client switching costs, client relationships, and client service standards.
Read MoreClient retention
Client retention is about exceeding the client’s expectations so that they become loyal advocates for your practice.
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