Category: Business

Client satisfaction feedback is critical if we are to improve the weaknesses in our client servicing, while continuing to build-on our strengths. We need ...

The key to exceptional business results is consistency. If you do nothing else, be consistent.  Consistency doesn’t mean being the best at something, or ...

Client satisfaction is defined as ‘the number of clients, or percentage of total clients, whose reported experience with a business, its products, or its ...

To maximise client retention, you should do five things. Firstly, keep a record of the clients lost, and clients gained. This includes the type ...

The five factors affecting client retention are client satisfaction, client delight, client switching costs, client relationships, and client service standards. Client satisfaction - Unsatisfied ...

Client retention is really any activity that a practice undertakes in order to reduce client losses. Client retention is about exceeding the client’s expectations so ...

The three ways accountants can get in trouble with debt financing their practice are: Using short term debt to make long term investments. Doing ...

Established practices have less funding needs than new practices as they are well established and producing ongoing revenue that covers the practice costs and ...

Accounting practices, like all businesses, require funding to start, operate, and grow. The funding requirements of practices vary depending upon whether they are a ...

The 18th century entrepreneur Josiah Wedgewood pioneered the satisfaction-or-money-back guarantee as a marketing strategy on the entire range of his pottery products. He took ...