Posts by Success Tax Professionals
Competitive Advantage for Accountants that use Google’s New Posts Feature
Did you know that you can now post news and events directly to your map listing which then displays when your practice pops up in a Google Search.
Read MoreFive Strategies for Effective Client Communication
Effective client communication will retain more customers than any other method. Here are five strategies that will help you communicate effectively with your clients.
Read MoreThe Importance of Client Feedback
Client satisfaction feedback is critical if we are to improve the weaknesses in our client servicing, while continuing to build-on our strengths.
Read MoreConsistency
The key to exceptional business results is consistency. If you do nothing else, be consistent. Provide predictable, reliable results every time.
Read MoreClient satisfaction
Client satisfaction is defined as ‘the number of clients, or percentage of total clients, whose reported experience exceeds specified satisfaction goals.
Read MoreMaximising client retention
To maximise client retention, you should do five things.
Read MoreFive Factors Affecting Client Retention
The five factors affecting client retention are client satisfaction, client delight, client switching costs, client relationships, and client service standards.
Read MoreClient retention
Client retention is about exceeding the client’s expectations so that they become loyal advocates for your practice.
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